PAYMENT POLICY

Relic Hobby | relichobby.shop

Effective Date: July 14, 2026
Last Updated: July 14, 2026

Overview

At Relic Hobby, we are committed to providing a secure, transparent, and hassle-free payment experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and what you can expect when completing a purchase on relichobby.shop.

1. Accepted Payment Methods

We accept the following payment methods on relichobby.shop:

Credit Card
We accept all major credit cards including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Debit Card
All major debit cards bearing a Visa or Mastercard logo are accepted and processed with the same security standards as credit cards.

Apple Pay
Available for customers using Safari on iPhone, iPad, or Mac. Apple Pay provides a fast, secure, and private checkout experience using Face ID, Touch ID, or your device passcode. Your actual card number is never shared with us.

Google Pay
Available for customers using Chrome or Android devices. Google Pay offers a seamless one-tap checkout experience with bank-level security and tokenized payment processing.

Link by Stripe
Link is Stripe's express checkout solution that securely saves your payment details for faster checkout on future purchases. Link encrypts and stores your information securely so you can check out in seconds without re-entering your details.

2. Payment Processing — Powered by Stripe

All payments on relichobby.shop are processed exclusively through Stripe — one of the world's most trusted and widely used payment platforms. Stripe is:

  • PCI DSS Level 1 certified — the highest level of payment security certification available
  • Used by millions of businesses globally including Amazon, Google, and Apple
  • Equipped with advanced real-time fraud detection and prevention technology
  • Fully compliant with all applicable financial regulations and data protection standards

Your payment information is transmitted directly and securely to Stripe. Relic Hobby never stores, sees, or has access to your full card number, CVV, or PIN at any time.

3. When You Are Charged

In-Stock Orders
Payment is collected in full at the time of checkout. Your card or payment method is charged immediately upon placing your order.

Pre-Orders
Payment is collected in full at the time the pre-order is placed — not at the time of shipment. By placing a pre-order, you authorize Relic Hobby to charge your selected payment method in full at checkout.

There are no partial payments, payment plans, or buy-now-pay-later options available at this time.

4. Currency

All prices on relichobby.shop are listed and charged in United States Dollars (USD). If you are paying with a card issued in a different currency, your bank or card provider will apply their standard currency conversion rate. Any currency conversion fees are the responsibility of the customer and are determined by your financial institution — not by Relic Hobby.

5. Sales Tax

Sales tax may be applied to your order depending on your shipping address and applicable state tax laws. Any applicable sales tax will be calculated and displayed clearly at checkout before you complete your purchase. Tax rates are determined by the destination state and are collected in compliance with U.S. tax regulations.

6. Pricing & Payment Accuracy

  • All prices are subject to change without notice
  • The price displayed at the time of checkout is the price you will be charged
  • In the event of a pricing error on our website, Relic Hobby reserves the right to cancel any affected orders and issue a full refund
  • We are not obligated to honor orders placed at incorrect prices
  • You will be notified promptly if your order is cancelled due to a pricing error

7. Order Confirmation

After your payment is successfully processed, you will receive an order confirmation email containing:

  • Your order number
  • A summary of the items purchased
  • The total amount charged
  • Your shipping address
  • Estimated processing and delivery timeframes

Please save this email for your records. If you do not receive an order confirmation within 24 hours of placing your order, please check your spam or junk folder and contact us at support@relichobby.shop if you still cannot locate it.

8. Failed or Declined Payments

If your payment is declined or fails to process:

  • You will be notified immediately at checkout
  • Your order will not be placed or processed until a successful payment is received
  • Please verify your payment details and try again, or try an alternative payment method
  • If you continue to experience payment issues, contact your bank or card provider to ensure there are no restrictions on your account
  • For further assistance, contact us at support@relichobby.shop

Common reasons for payment failures include:

  • Incorrect card number, expiration date, or CVV
  • Insufficient funds
  • Card restrictions set by your bank
  • Billing address mismatch
  • Fraud prevention holds placed by your financial institution

9. Refunds to Your Payment Method

Refunds are issued to the original payment method used at the time of purchase:

  • Credit and debit card refunds are returned to the card used at checkout
  • Apple Pay refunds are returned to the card linked to your Apple Pay account
  • Google Pay refunds are returned to the card linked to your Google Pay account
  • Link by Stripe refunds are returned to the payment method linked to your Link account

Refund Processing Time:

  • Refunds are processed by Relic Hobby within 10 business days of receiving and approving your return
  • Once issued, please allow an additional 3–10 business days for the refund to appear on your statement, depending on your bank or card provider
  • We have no control over how quickly your financial institution processes refunds

For full details on our return and refund process, please see our Return & Refund Policy at relichobby.shop/refund-policy.

10. Chargebacks & Disputes

We encourage customers to contact us directly at support@relichobby.shop before initiating a chargeback or payment dispute with their bank. In most cases, we can resolve issues quickly and to your satisfaction without the need for a formal dispute.

If a chargeback is filed:

  • We reserve the right to provide all relevant order information, communications, and shipping records to our payment processor and your bank as part of the dispute resolution process
  • Fraudulent chargebacks on orders that were legitimately fulfilled will be disputed
  • Customers who file fraudulent chargebacks may be permanently banned from purchasing on relichobby.shop

We always aim to resolve issues fairly and promptly. Please reach out to us first — we are here to help.

11. Payment Security

Your payment security is our highest priority. Our security measures include:

  • SSL encryption across the entire website
  • PCI DSS Level 1 compliant payment processing through Stripe
  • Tokenized payment data — your card details are never stored on our servers
  • Real-time fraud detection and prevention on every transaction
  • Address Verification Service (AVS) and CVV checks on all card payments

For full details on our security practices, please see our Secure Checkout page at relichobby.shop/secure-checkout.

12. Contact Us

For any payment-related questions or concerns, please contact us:

Relic Hobby
Email: support@relichobby.shop
Website: relichobby.shop
Address: 752 4th Pl SW, Alabaster, AL 35007, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

Relic Hobby reserves the right to update this Payment Policy at any time. Changes will be reflected on this page with an updated effective date.