Relic Hobby | relichobby.shop
Last Updated: July 14, 2026
We Are Here to Help
At Relic Hobby, customer service is not an afterthought — it is a core part of who we are. Whether you have a question before you buy, a concern about an existing order, or anything else on your mind, we want to hear from you. Real questions get real answers from real people — every time.
Do not hesitate to reach out. We are collectors too, and we treat every customer the way we would want to be treated.
Contact Information
Business Name: Relic Hobby
Email: support@relichobby.shop
Website: relichobby.shop
Address: 752 4th Pl SW, Alabaster, AL 35007, United States
Business Hours
Monday — Friday: 9:00 AM – 5:00 PM CST
Saturday: Closed
Sunday: Closed
Our team responds to all inquiries within 1–2 business days. Messages received on weekends or U.S. federal holidays will be answered on the next available business day. We often respond sooner — especially during business hours.
Email Us
Email is the fastest and most reliable way to reach our team:
To help us assist you as quickly as possible, please include the following in your message:
- Your full name
- Your order number (if your inquiry is order-related)
- A clear description of your question, concern, or request
- Photos if you are reporting a damaged or incorrect item
The more detail you provide, the faster we can get you a resolution.
What Can We Help You With?
Order Status & Tracking
Once your order ships, you will receive a tracking number by email. If you have questions about where your order is or when it will arrive, email us with your order number and we will look into it right away.
Returns & Refunds
We accept returns on unopened, factory-sealed items within 30 days of delivery. To start a return, email us at support@relichobby.shop with your order number and the reason for your return. We will walk you through the process step by step. For full details, see our Return & Refund Policy at relichobby.shop/refund-policy.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will make it right — quickly and without hassle.
Pre-Order Inquiries
Have a question about an upcoming release or the status of your pre-order? Send us an email and we will share the most current information we have available from our distributors.
Product Questions
Not sure which product is right for you? Want to know more about a specific release, set, or brand? We are happy to help. We are collectors ourselves and love talking about the hobby.
Payment & Checkout Support
Experiencing issues at checkout or have a question about a charge on your statement? Reach out and we will sort it out as quickly as possible.
Wholesale & Bulk Orders
Interested in wholesale pricing or buying in bulk? Email us at support@relichobby.shop with details about your business and what you are looking for. For full details, see our Wholesale Policy at relichobby.shop/wholesale-policy.
Accessibility Assistance
If you are experiencing difficulty using our website or completing a purchase due to a disability or accessibility barrier, please contact us and we will personally assist you. For full details, see our Accessibility Statement at relichobby.shop/accessibility-statement.
General Inquiries
For anything else — feedback, suggestions, partnership inquiries, or just a question about the hobby — we are always happy to hear from you.
Before You Contact Us
You may find an instant answer to your question in one of our policy pages:
- Shipping Policy — relichobby.shop/shipping-policy
- Return & Refund Policy — relichobby.shop/refund-policy
- Pre-Order Policy — relichobby.shop/pre-order-policy
- Payment Policy — relichobby.shop/payment-policy
- Authenticity Guarantee — relichobby.shop/authenticity-guarantee
- Our Guarantee — relichobby.shop/our-guarantee
- Wholesale Policy — relichobby.shop/wholesale-policy
- Secure Checkout — relichobby.shop/secure-checkout
Our Commitment to You
Every message we receive is read by a real person. We do not use bots or automated ticket closers. We do not send generic responses that do not address your actual question. We listen carefully, respond thoughtfully, and work to resolve every issue fairly and promptly.
If you are not satisfied with the response you receive, please let us know. We are always open to feedback and we will do whatever it takes to make things right.
Physical Address
Relic Hobby is an online-only store and does not operate a walk-in retail location. However, our registered business address for correspondence is:
Relic Hobby
752 4th Pl SW
Alabaster, AL 35007
United States
For formal legal correspondence, please direct all written notices to the address above or via email at support@relichobby.shop.
Response Time Guarantee
We are committed to responding to every inquiry within 1–2 business days. During peak periods — such as major product release dates or holiday seasons — response times may be slightly longer, but we will always get back to you as quickly as possible.
If you have not heard from us within 2 business days, please check your spam or junk folder and resend your email if necessary. We do not ignore messages.
Thank you for choosing Relic Hobby. We appreciate your business and we look forward to hearing from you.